Terms and conditions

Use of this website and information distributed in conjunction with this website is offered to you on your acceptance of these Terms of Use.

By using the www.printdesigns.com website you agree to be legally bound by these terms.

Use of Information

All copyright and other intellectual property rights for all website content is owned by Printdesigns Ltd. The information given on our website such as text, images and downloads, is available to customers of Printdesigns only. Images and text should not be downloaded and re-published for use for marketing purposes.

Conditions of Use

As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Printdesigns Ltd be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.

E&OE - all product specification is for reference only and measurements are approximate. Printdesigns Ltd endeavours to publish information that is as accurate as possible, however there may be slight variations from time to time.

Turnaround

Most unprinted items shown on our website are despatched within 5 full working days. For printed items our standard production leadtime is 5 whole working days and is taken from the next full working day we receive print ready artwork or receive approval on artwork if we are preparing design work for you.

We offer a faster 'express service' on many items at an additional cost. For banner stands the additional cost is £25 per stand (ex vat), for pop up stands the additional cost is £100 per stand (ex vat). If you wish to fast-track production of your goods you should contact us prior to placing your order to discuss your deadline and to make sure it is achievable

Delivery Times

Our standard next working day delivery time is taken from the day that we despatch your goods.

Flat-rate delivery costs and lead times are based on mainland UK addresses only (Excluding Highlands of Scotland). For an accurate shipping quote to a non mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

Standard deliveries are usually made on a next working day basis (Monday - Friday) Standard delivery times are 8am-6pm. Please allow sufficient time for the delivery to be made.

Parcels should be inspected closely before signing for goods and please ensure that you check all items before you accept the delivery.

While every effort is made to ensure your order is perfect, sometimes problems may arise either in transit or in the production of your order.  It is therefore advised that all orders must be checked and any problems reported within 48 hours of receipt. You should alway assemble your stand BEFORE taking it to your event or passing to your customer so if there are any problems they can be resolved.

If your order is being delivered direct to you customer, please ensure the Terms and Conditions of delivery are passed on to them.

Printdesigns Limited requires all customers to inspect their goods thoroughly before signing for them.  PRINTDESIGNS WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR IN GOOD CONDITION or SIGNED UNCHECKED. If you don’t have time to check the goods you must sign for them as DAMAGED.

Payment Terms

Payment will be required in full before the goods are dispatched.  It is the customers responsibility to ensure goods are paid for before dispatch. You will be provide with a proforma invoice for payment once you have confirmed your order. If you have requested a call for us to take your card details then we may do so up until the day of despatch. Please ensure that you provide a valid contact number where you may be reached (preferably a mobile number). Unfortunately we do not offer credit.

Damaged Goods/Returns

It it paramount that all goods must be checked at time of delivery before signing for the item(s). If you inspect goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered.

If goods are signed for unchecked and are subsequently found to be damaged then it is the customers responsibility to return them to us for repair/replacement. Regrettably we cannot offer a free collection of damaged goods that have been accepted and signed for at time of delivery.

If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Printdesigns Limited and an additional delivery charge will be applied should you wish for us to re-despatch the order.

Should you order goods in error or be unhappy with you goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.

All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged.

Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.

For non printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. We cannot accept returns of items which have been bespoke printed.

Guarantees

Our products are all sold with full guarantees ranging from 1-10 Years depending on the product. If your goods fail due to a manufacturing defects during this timeframe you should contact us first to discuss and may then return them to us whereby we will inspect the goods and repair or replace free of charge.

Late Deliveries

We will always aim to keep you fully advised regarding potential delays or production delays caused by problems outside of our control.

Printdesigns will not be liable for any consequential losses caused by late deliveries or courier problems.

Cancellation Policy

If you need to cancel your order for any reason, you can do this anytime up until the goods are in production.  Cancellations must be made in writing to sales@printdesigns.com quoting the order number and reason for cancellation.  Any monies paid will be refunded once this is received.  As goods are made to order, unfortunately once they are in production you will be liable to pay for them.