Terms and conditions

Use of this website and information distributed in conjunction with this website is offered to you on your acceptance of these Terms of Use.

By using the www.printdesigns.com website you agree to be legally bound by these terms.


Use of Information

All copyright and other intellectual property rights for all website content is owned by Printdesigns Ltd. The information given on our website such as text, images and downloads, is available to customers of Printdesigns only. Images and text should not be downloaded and re-published for use for marketing purposes.

 

Supply of Artwork

It is the customers responsibility to supply artwork of the correct size, format and specification for the product ordered. Printdesigns Limited cannot be held responsible for delays or costs incurred if we are provided with unsuitable artwork files.

Printdesigns will check supplied artwork for suitability and will advise if there are any obvious issues with artwork provided (for example size of the document). We do not make in-depth checks of supplied artwork including spelling, grammar and resolution of supplied files unless we are specifically asked to. There would be an additional cost for such proof reading or detailed file checking services.

Printdesigns can offer an artwork design service for those customers who require this. For an accurate quotation please contact sales@printdesigns.com with a brief outlining your requirements.

Should you require dimensions or advice regarding supported artwork formats or sizes for any products please contact our artwork department on 01785 818111 or email artwork@printdesigns.com and we will be happy to help.

 

Conditions of Use

As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Printdesigns Ltd be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website or information downloaded from it.

E&OE - all product specification is for reference only and measurements are approximate. Printdesigns Ltd endeavours to publish information that is as accurate as possible, however there may be slight variations from time to time.

 

Turnaround

Most unprinted items shown on our website are despatched within 5 full working days. For printed items our standard production leadtime is 5 whole working days and is taken from the next full working day we receive print ready artwork or receive approval on artwork if we are preparing design work for you.

We offer a faster 'express service' on many items at an additional cost. For banner stands the additional cost is £25 per stand (ex vat), for pop up stands the additional cost is £100 per stand (ex vat). If you wish to fast-track production of your goods you should contact us prior to placing your order to discuss your deadline and to make sure it is achievable

Should you require dimensions or advice regarding supported artwork formats or sizes for any products please contact our artwork department on 01785 818111 or email artwork@printdesigns.com and we will be happy to help.

 

Delivery Times

Our standard next working day delivery time is taken from the day that we despatch your goods.

Flat-rate delivery costs and lead times are based on mainland UK addresses only (Excluding Highlands of Scotland). For an accurate shipping quote to a non-mainland UK destination, please email for a quotation advising the products you wish to order and the full delivery address.

If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote.  The quote we provide will be just the cost of the shipping the goods using our courier.  Please be aware that you might be liable to pay any relevant additional charges and duty for recieving the goods depending on the local taxation rules for the country you are shipping to. 

All service times are approximate and might take longer due to customs.  Unfortunately we cannot guarantee exact delivery dates so please allow additional time for goods to clear and be delivered. All costs are excluding VAT and any local duty charges which must be paid direct if incurred.



When using your own courier it is your responsibilty to make the arrangements with your courier and provide us with the revelant documentation to attach to your packages.  Unfortunately we can not be held responsible for any problems resulting from your courier not collecting from us, delays in the collection or only collecting part of the order from us. Goods collected by your own courier are deemed to be in good condition at time of collection and Printdesigns will not be responsible for transit damage in cases of customer collection.

Standard deliveries are usually made on a next working day basis (Monday - Friday) Standard delivery times are 8am-6pm. Please allow sufficient time for the delivery to be made.

 

Inspection of Goods on Delivery

Parcels should be inspected closely before signing for goods and please ensure that you check all items before you accept the delivery.

While every effort is made to ensure your order is perfect, sometimes problems may arise either in transit or in the production of your order.  

Printdesigns do not provide compensation for losses or subsequent losses caused due to printing errors.

It is therefore advised that all orders must be checked and any problems reported within 48 hours of receipt. You should alway assemble your stand BEFORE taking it to your event or passing to your customer so if there are any problems they can be resolved.

If your order is being delivered direct to you customer, please ensure the Terms and Conditions of delivery are passed on to them.

Printdesigns Limited requires all customers to inspect their goods thoroughly before signing for them.  PRINTDESIGNS WILL NOT ACCEPT LIABILITY FOR DAMAGED GOODS WHICH HAVE BEEN SIGNED FOR IN GOOD CONDITION or SIGNED UNCHECKED. If you don’t have time to check the goods you must sign for them as DAMAGED.

 

Payment Terms

Payment will be required in full before the goods are dispatched.  It is the customers responsibility to ensure goods are paid for before dispatch. You will be provide with a proforma invoice for payment once you have confirmed your order. If you have requested a call for us to take your card details then we may do so up until the day of despatch. Please ensure that you provide a valid contact number where you may be reached (preferably a mobile number). Unfortunately we do not offer credit.

 

Damaged Goods/Returns

It it paramount that all goods must be checked at time of delivery before signing for the item(s). If you inspect goods and find any damage then please refuse the delivery and do not sign for the goods. This will ensure that the consignment is returned to us where it can be inspected, repaired/replaced and ultimately re-delivered.

If goods are signed for unchecked and are subsequently found to be damaged then it is the customers responsibility to return them to us for repair/replacement. Regrettably we cannot offer a free collection of damaged goods that have been accepted and signed for at time of delivery.

If delivery is attempted and no one is available to sign for the goods then the delivery will usually be re-attempted the following working day. After 2 failed delivery attempts goods will be returned to Printdesigns Limited and an additional delivery charge will be applied should you wish for us to re-despatch the order.

Should you order goods in error or be unhappy with you goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.

All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged.

Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.

For non printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. We cannot accept returns of items which have been bespoke printed.

 

Guarantees

Our products are all sold with full guarantees ranging from 1-10 Years depending on the product. If your goods fail due to a manufacturing defects during this timeframe you should contact us first to discuss and may then return them to us whereby we will inspect the goods and repair or replace free of charge.

 

Late Deliveries

We will always aim to keep you fully advised regarding potential delays or production delays caused by problems outside of our control.

Printdesigns will not be liable for any losses or consequential losses caused by late deliveries or courier problems. For this reason we recommend arranging for deliveries in advance of time-sensitive events.

 

Cancellation Policy

If you need to cancel your order for any reason, you can do this anytime up until the goods are in production.  Cancellations must be made in writing to sales@printdesigns.com quoting the order number and reason for cancellation.  Any monies paid will be refunded once this is received.  As goods are made to order, unfortunately once they are in production you will be liable to pay for them.

Will will not automatically assume that an order is cancelled if payment or artwork is not not received.  You need to inform us as per the cancellation policy to canel an order.

For non printed products which are bought to order there may be a re-stocking fee for cancelled orders of up to 20% of the value of the goods plus the shipping cost for us to return them to the supplier.

 

 

Should you order goods in error or be unhappy with you goods in any way then you should return them to us at your cost within 7 working days from date of delivery so we can inspect them.

 ll goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or are damaged.

 Goods must be returned at the customers cost and we strongly advise sending all goods via an insured service.

 For non printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods plus the shipping cost for us to return them to the supplier.
. We cannot accept returns of items which have been bespoke printed.