These Terms & Conditions apply to goods and services supplied by Printdesigns Limited ("Printdesigns", "we", "us" or "our").

When you place an order with us, you agree that these terms will apply unless different terms have been expressly agreed by us in writing.

If terms specifically agreed by us in writing for a particular order conflict with these general terms, the specifically agreed terms will take precedence for that order.

All content on this website, including text, product descriptions, photographs, images, graphics, illustrations, layouts, designs and logos, is owned by or licensed to Printdesigns Limited unless otherwise stated.

Website content may be viewed and printed for legitimate personal or business use connected with considering or purchasing our products.

You must not reproduce, republish, distribute, sell, commercially exploit or create derivative works from our website content without our prior written permission.

We take reasonable care to keep website information accurate and current. However, information may occasionally contain errors or become out of date, and product specifications may change from time to time.

We take reasonable care to describe and illustrate our products accurately. Images, diagrams and photographs are illustrative and minor differences may occur between an illustration and the finished product.

Dimensions, weights, colours and specifications are approximate unless they are expressly stated to be exact.

All website prices are quoted in pounds sterling and are exclusive of VAT unless stated otherwise.

Prices may change from time to time. A change in price will not normally affect an order after we have accepted it.

Product specifications may be updated by us or by our suppliers from time to time. Minor changes that do not materially reduce the quality, function or intended use of the product may be made without prior notice.

Placing an order constitutes an offer to purchase the goods or services specified in that order.

An automated website or email acknowledgement confirms that we have received the order. It does not necessarily mean that the order has been accepted.

We accept an order when, following review, we expressly confirm acceptance, commence production, or dispatch the goods, whichever occurs first.

Before production begins, please check your order confirmation and any accompanying proof or specification carefully, including:

• product type and configuration;
• quantity;
• dimensions;
• artwork or design;
• delivery address;
• delivery service; and
• any special requirements.

Please tell us promptly if anything is incorrect. Changes requested after approval or after production has started may incur additional charges and may affect the estimated completion date.

We may decline an order before acceptance where, for example, payment is not authorised, a product is unavailable, the specification cannot reasonably be manufactured, delivery cannot reasonably be arranged, or we reasonably believe the order or supplied content may be unlawful or fraudulent.

Unless credit terms or another payment arrangement have been expressly agreed by us, payment must be made in full before production or supply.

Online card transactions are processed securely by our approved payment service providers. We do not store your complete payment card details.

Where credit facilities have been agreed, invoices must be paid in accordance with the payment terms shown on the invoice or otherwise agreed in writing.

We may suspend further production, supply or credit facilities where sums properly due to us are overdue.

Where a business invoice qualifies under applicable late-payment legislation, we reserve our statutory rights in relation to interest and recovery costs.

Customers are responsible for supplying complete and print-ready artwork in accordance with the specifications or artwork templates provided for the relevant product.

Print-Ready Artwork

Where artwork is supplied as print-ready, we will normally reproduce the file supplied. Unless a separate artwork checking, design or pre-press service has been expressly agreed, we are not providing a comprehensive inspection or proofreading service.

Any manual or automated artwork checks carried out by us are intended to identify obvious production issues only. They do not constitute a guarantee that every problem within a file will be identified.

The customer remains responsible for matters including:

• spelling, grammar, dates, telephone numbers and other content;
• image quality and resolution;
• pixelation and compression artefacts;
• the dimensions and proportions of the artwork;
• bleed, safe areas and positioning of important content;
• transparency, clipping and other file effects;
• logos, photographs and graphics supplied within the file; and
• the suitability of the artwork for the intended finished print size and viewing distance.

Electronic PDF or screen proofs are intended primarily to show content, layout and positioning. They should not be treated as colour-accurate representations of the finished print.

Delays in supplying or approving artwork may move the production and delivery timetable.

Customers should retain their own copies of original artwork and source files. We are not obliged to retain artwork, proofs or production files indefinitely after an order has been completed.

Our digital printing processes ultimately reproduce colour using CMYK process inks or an equivalent CMYK-based production process.

Artwork supplied in RGB, Pantone, spot-colour or other colour modes may need to be converted to CMYK or to an appropriate production profile. Colours can change during conversion, particularly where the original file contains colours that fall outside the printable colour gamut.

Colours displayed on monitors, phones, tablets and other electronic devices are not reliable representations of printed colour because screen technology, calibration, brightness and colour settings vary.

Unless a specific colour-matching requirement has been agreed with us before production, we cannot guarantee an exact match to:

• colours displayed on screen;
• Pantone or other spot-colour references;
• previously printed products;
• samples produced using another printing process;
• another substrate or material; or
• goods manufactured during a different production run.

By supplying artwork, photographs, logos, trademarks, text, designs or other material to us, you confirm that you have the rights, licences, permissions or other authority required for us to reproduce that material for the purpose of fulfilling your order.

We are not required to investigate ownership or licensing of customer-supplied material and may refuse to reproduce material where we reasonably believe that doing so could infringe third-party rights or be unlawful.

Business customers are responsible for losses, claims and reasonable costs arising from infringement caused by material supplied by them, except to the extent that the infringement arises from an unauthorised alteration made by us.

Nothing in this section limits any rights or remedies that a consumer has under applicable law.

Unless expressly agreed otherwise, supplying finished artwork or design work does not require us to supply editable working files, source files, fonts, templates or other underlying production resources created or licensed by us.

From time to time we may photograph products that we have printed, manufactured or assembled and use photographs of completed work as examples of our capabilities.

Unless you ask us not to, photographs of finished products may be used for reasonable promotional purposes, including on our website, social media, product catalogues, printed literature and other marketing material.

This does not give us a general right to extract, sell or separately exploit customer-supplied artwork independently of the finished product.

We will not knowingly publish confidential information or personal information that it would be inappropriate for us to disclose.

Production times vary according to the product. Any product-specific lead time displayed on the website, quotation or order confirmation should be used where it differs from our general production information.

For many printed products our standard production turnaround is up to five full working days. Production normally begins from the next full working day after all requirements necessary for production have been completed.

These requirements may include:

• receipt of payment;
• receipt of suitable artwork;
• approval of an artwork proof; and
• confirmation of any outstanding specification or production details.

Express Production

Express or rush production is available on many products for an additional charge and subject to capacity, stock, materials and artwork approval.

An express service may require us to interrupt planned manufacturing, allocate additional labour or produce a job separately from our normal production batches.

If an order is required for a fixed date, customers should contact us before placing the order so that we can advise whether the required timeframe is reasonably achievable.

Unless we expressly agree a guaranteed date in writing, production and delivery dates are estimates.

Printing and manufacturing processes are subject to normal production tolerances. Minor variations can arise through printing, cutting, sewing, welding, finishing, material movement and assembly.

Unless a particular tolerance has been expressly agreed, dimensions stated for printed and manufactured products are nominal. Minor dimensional variation that does not materially affect the intended appearance or use of the product will not normally constitute a defect.

Materials and Supplier Changes

We source inks, fabrics, films, vinyls, boards, hardware and other materials from a range of manufacturers and suppliers.

From time to time a material may be discontinued, temporarily unavailable, revised by its manufacturer or replaced within our supply chain. We may use a materially comparable alternative where this does not materially reduce the quality, function or intended purpose of the product.

Materials supplied by different manufacturers or from different production batches may vary slightly in matters such as colour, shade, texture, weave, weight, surface finish, opacity, flexibility or appearance.

Repeat Orders

We cannot guarantee that an order produced at a later date will be visually identical to an earlier order. Differences can arise because of material batches, suppliers, inks, printing equipment, colour profiles, environmental conditions or manufacturing processes.

Material Characteristics

Characteristics inherent in a material or production process, including minor weave variation, surface texture, small finishing marks, reasonable creasing, shrinkage, stretching or other non-material variations, will not necessarily constitute a defect.

Printed products and display materials are subject to normal ageing and deterioration during use.

Exposure to sunlight and ultraviolet light can cause printed colours and materials to fade or change over time. Wind, rain, temperature changes, pollution, moisture, abrasion, repeated handling, cleaning, folding, transportation and storage can also affect appearance and lifespan.

The rate of deterioration depends on many factors, including the substrate, printing process, location, installation, climate, exposure, frequency of use, handling and storage. For this reason, unless a specific written warranty is provided for a particular product, any expected lifespan is an estimate and not a guaranteed service life.

Reasonable deterioration resulting from ordinary use, ageing, weathering or ultraviolet exposure does not of itself constitute a manufacturing defect.

This section does not affect statutory rights where a product is defective, insufficiently durable taking account of its description and intended use, or otherwise fails to comply with applicable law.

Delivery options, indicative transit times and current delivery charges are explained on our Delivery Information page.

Production time and courier transit time are separate. An estimated dispatch date is not the same as an estimated delivery date.

We will use reasonable care in selecting and instructing carriers where delivery is arranged by us. However, conventional parcel and freight networks can occasionally experience delays, loss, misrouting or damage which is outside our direct control.

Estimated and Guaranteed Delivery Dates

Unless we expressly agree otherwise, production dates, dispatch dates and courier delivery dates are estimates rather than guaranteed deadlines.

Descriptions such as "Next Working Day", "24 Hour", "48 Hour", "Economy", "Timed" or similar courier service names describe the normal service level offered by the relevant carrier. They do not by themselves constitute a guarantee by Printdesigns that delivery will take place within that period.

If delivery by a particular date is essential, you should tell us before placing the order. We can then advise whether the required production and delivery arrangement is reasonably achievable and whether a more appropriate transport service should be used.

Consumer Customers and Essential Delivery Dates

Nothing in these terms affects statutory rights available to consumers. In particular, where a delivery date or period has been agreed and delivery within that timeframe is essential under applicable consumer law, the consumer may have additional remedies if that deadline is missed.

Business Customers and Time-Critical Orders

If you are a business customer, you are responsible for allowing a reasonable contingency between the expected delivery date and any exhibition, event, installation, campaign or other commercial deadline unless we have expressly agreed a guaranteed deadline in writing.

Where a business customer chooses a delivery timetable which allows little or no contingency for conventional courier disruption, the customer accepts the commercial risk associated with that timetable, subject to liabilities which cannot legally be excluded or limited.

Large, Heavy or Unusual Consignments

Standard website delivery charges cover the majority of routine consignments. Oversized products, multiple parcels, pallets, heavy items, fragile goods, remote destinations or dedicated vehicles may require an additional delivery charge.

If an additional transport charge becomes necessary after an order has been reviewed, we will normally contact you before production begins. Where you do not wish to proceed at that cost, the order may be cancelled and refunded provided production has not started and no non-recoverable bespoke costs have been incurred.

Lost, Damaged or Misrouted Consignments

If goods carried by a courier appointed by us are lost, materially damaged or misrouted, please notify us as soon as reasonably possible.

We will raise an investigation with the carrier and may need to allow a reasonable period for the carrier to trace the consignment, assess any damage or confirm that the goods cannot be recovered.

Where the goods cannot reasonably be recovered or used, we will provide the remedy required by applicable law and, where appropriate, may repair, reprint or replace the affected goods or provide a refund.

Because many of our products are manufactured specifically for each order, replacement goods may need to be reprinted, sewn, finished, assembled or otherwise reproduced. A reasonable reproduction period must therefore be allowed before replacement bespoke goods can be dispatched.

For business customers, where reasonably practicable, our preferred remedy for lost, damaged or defective bespoke goods will be repair, reprinting or replacement rather than reimbursement of costs incurred by the customer in obtaining replacement goods or services elsewhere, subject always to applicable law and section 20 of these terms.

Failed Delivery Attempts

Additional reasonable charges incurred because of an incorrect or incomplete delivery address, absence of the recipient, refusal of delivery without valid reason, restricted site access or other circumstances attributable to the customer may be charged to the customer.

Customers are responsible for ensuring that the delivery address is accessible and that somebody is available to receive and, where required, sign for the consignment.

Delivery to Exhibition Centres, Hotels and Other Venues

Where goods are delivered to an exhibition centre, hotel, conference venue, event organiser, fulfilment centre or other third-party location, delivery is normally complete when the consignment is accepted at the delivery point specified by the customer, subject to any statutory rights which apply to consumers.

We cannot control the internal handling of goods after they have been accepted by venue staff, loading-bay staff, reception personnel, contractors or other persons authorised to receive deliveries at that address.

We therefore recommend that customers establish the venue's delivery procedures, labelling requirements, contact details and storage arrangements before dispatch.

International Deliveries

Where we arrange international carriage, quoted shipping charges exclude import duties, local taxes, customs charges and similar destination charges unless expressly stated otherwise.

Customs procedures and border inspections can delay international consignments and are outside our direct control. International transit dates should therefore be treated as estimates unless expressly agreed otherwise.

Customer Collection and Own Couriers

Goods may be collected from our premises by prior arrangement once we have confirmed that the order is complete and ready.

Where you appoint your own courier, you are responsible for arranging collection and supplying any labels, documentation or instructions required. Risk passes in accordance with section 16 and applicable law.

Where goods are manufactured using dimensions supplied by the customer, the customer is responsible for the accuracy of those dimensions unless we have expressly undertaken to measure the relevant item or location ourselves.

Customers should not assume that equipment of a similar appearance, trade name or nominal size uses identical dimensions or fittings.

Manufacturers may revise the dimensions, components or construction of display equipment over time.

If you are uncertain about the identity or dimensions of existing equipment, please contact us before ordering. We may ask for photographs, measurements, manufacturer information or other details to help assess compatibility.

Product Suitability

Customers are responsible for selecting a product suitable for their intended application unless they have told us the intended use and reasonably relied upon a specific written recommendation from us.

Assembly and Installation

Where installation is not being carried out by Printdesigns, the customer is responsible for correct assembly, installation, positioning, anchoring and use in accordance with any instructions supplied with the product.

Outdoor Display Products

Portable outdoor display products such as flags, banners, gazebos, event arches and similar equipment must be correctly assembled and suitably secured for the conditions in which they are used.

Weather conditions can change rapidly. Customers should monitor conditions and dismantle or secure portable equipment where continued use would be unsafe or likely to cause damage.

Any stated wind resistance or wind rating applies only to the particular product, configuration, anchoring method and test conditions to which the stated figure relates. It should not be interpreted as a guarantee that the product is safe in all real-world conditions below that figure.

Venues, Regulations & Fire Requirements

Customers are responsible for establishing requirements imposed by exhibition organisers, venues, landlords, building managers, local authorities or other relevant bodies before ordering.

Where a particular fire classification, certification, structural requirement, fixing method, material specification or other technical standard is required, this must be made known to us before the order is placed.

A particular certification or performance characteristic should not be assumed unless it is expressly stated for the product supplied.

Adhesive Graphics and Surfaces

The performance of self-adhesive graphics depends heavily on the surface to which they are applied. Paint condition, contamination, dust, moisture, porosity, texture, coatings and environmental conditions can all affect adhesion.

Where customers install adhesive products themselves, they are responsible for checking that the surface is sound, clean and suitable and, where appropriate, carrying out a small test application before full installation.

Where we arrange delivery to a consumer, risk in the goods passes in accordance with applicable consumer law.

For business customers, risk normally passes when the goods are delivered to the agreed delivery address or collected by the customer or their nominated carrier.

Where a consumer independently appoints a carrier that was not offered by us, risk passes in accordance with the applicable statutory rules.

Ownership of goods does not pass until we have received payment in full for those goods.

Please inspect goods as soon as reasonably possible after delivery and notify us promptly of shortages, transit damage or apparent manufacturing defects.

Where possible, please provide photographs of the product, packaging and shipping label so that we can investigate quickly.

Business customers should notify us of visible damage, shortages or apparent defects within 48 hours of receipt wherever reasonably possible.

This request for prompt notification does not remove rights or remedies that cannot lawfully be excluded, and consumer customers retain their statutory rights relating to faulty, damaged, misdescribed or non-conforming goods.

Cancellation Before Production

If you wish to cancel an order, please contact us as soon as possible and provide the order number.

Where production has not begun and no non-recoverable costs have been incurred specifically for the order, we will normally be able to cancel the order and issue an appropriate refund.

Reasonable costs already incurred specifically at the customer's request may be payable or deducted where permitted by law.

Consumer Cancellation Rights for Eligible Standard Goods

Where statutory distance-selling cancellation rights apply, consumer customers generally have 14 days after receiving eligible goods to tell us that they wish to cancel.

Goods should then normally be returned within the further period required by applicable law. Unless goods are faulty or we agree otherwise, the consumer is responsible for the direct cost of return.

Where required by law, we will refund the standard outbound delivery charge. Any additional amount paid for an enhanced or premium delivery service need not necessarily be refundable.

We may make any deduction from a refund that the law permits where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Personalised and Genuinely Bespoke Goods

Not every product that is merely assembled or ordered from a supplier after an order is placed is necessarily bespoke for legal purposes. Where statutory cancellation rights apply, these terms do not remove them.

Once production of genuinely bespoke or personalised products has begun, cancellation is not normally possible simply because the goods are no longer required.

None of these provisions affect rights relating to goods that are faulty, not as described or otherwise fail to comply with applicable law.

Business Customers

Business customers do not have an automatic right to return correctly supplied goods merely because they are no longer required. Any discretionary return requires our prior written agreement and may be subject to reasonable transport, handling, supplier or restocking charges.

Hardware products may carry a manufacturer's or Printdesigns guarantee for the period stated on the relevant product page, quotation or product literature.

Unless expressly stated otherwise, a guarantee covering manufacturing defects does not cover normal wear and tear, accidental damage, misuse, unsuitable storage, improper installation, unauthorised alteration or use outside the product's intended purpose.

Printed graphics and consumable items naturally deteriorate with use and environmental exposure as described elsewhere in these terms.

Any commercial guarantee is additional to statutory rights that apply to a consumer and does not replace those rights.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights which cannot legally be excluded.

Consumer Customers

Where you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses which were not reasonably foreseeable when the contract was made.

Business Customers

The provisions in this subsection apply where goods or services are purchased wholly or mainly for business purposes.

Subject to liabilities which cannot lawfully be excluded or limited, Printdesigns will not be liable to a business customer for:

• loss of profit;
• loss of revenue;
• loss of business or contracts;
• loss of anticipated savings;
• loss of goodwill;
• loss of business opportunity;
• loss arising from interruption of an exhibition, event, installation, campaign or promotion;
• exhibition, venue or stand charges;
• installation or dismantling costs;
• staff, agency or contractor costs;
• travel, accommodation or subsistence expenses;
• marketing, advertising or promotional expenditure;
• penalties, charges or liabilities owed by the customer to a third party; or
• any indirect or consequential loss.

These exclusions apply whether such losses arise from delayed delivery, failed delivery, loss or damage in transit, a defective product, production delay or another breach of contract, to the extent that exclusion of the particular loss is reasonable and legally permitted.

Subject to liabilities which cannot lawfully be limited, our total aggregate liability to a business customer arising out of or in connection with a particular order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total price paid or payable to Printdesigns for the goods or services giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.

Any exclusion or limitation applying to a business customer is intended to operate only to the extent that it is reasonable and legally enforceable.

We will not be responsible for delay or failure to perform an obligation to the extent that the delay or failure results from circumstances outside our reasonable control and could not reasonably have been avoided or overcome.

Such circumstances may include severe weather, flood, fire, power or telecommunications failure, industrial disputes, road or transport disruption, significant courier network disruption, border or customs delays, government action or restrictions, material shortages, significant supplier disruption, machinery breakdown caused by circumstances outside our reasonable control, or comparable events.

We will take reasonable steps to minimise the effect of the disruption and resume performance as soon as reasonably practicable.

Where an event outside our reasonable control materially affects an order, we may contact the customer to explain the circumstances and, where appropriate, agree revised production or delivery arrangements.

This section does not excuse a failure caused by circumstances that were reasonably within our control and does not remove statutory rights or remedies available to a consumer.

If you purchase wholly or mainly for purposes relating to a trade, business, craft or profession, you are purchasing as a business customer.

The person placing an order on behalf of a business confirms that they have authority to bind that business.

Unless expressly agreed otherwise, these Terms & Conditions together with the relevant quotation, specification, order confirmation and invoice form the contractual documents relating to the order.

A business customer should ensure that any particular commercial requirement on which it intends to rely is recorded in writing before the order is accepted.

Consumer goods must meet the standards required by applicable law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with their description.

If you believe goods are faulty, incorrectly supplied, damaged or not as described, please contact us so that we can investigate and arrange an appropriate remedy.

References in these terms to inspection periods, normal manufacturing variation, guarantees, cancellation restrictions, weathering, customer responsibility or limitations of liability do not override rights which consumer law does not permit us to exclude.

Privacy

Personal information is handled in accordance with our published Privacy Policy and applicable data-protection law.

Changes to These Terms

We may update these Terms & Conditions from time to time. The version applying to an order is normally the version in force when that order is placed, unless a later variation is expressly agreed.

Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

Waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

Third-Party Rights

Except where applicable law provides otherwise, a person who is not a party to the contract has no right to enforce its terms.

Consumers

If you are a consumer, these Terms & Conditions, their subject matter and their formation are governed by English law.

You and we both agree that the courts of England and Wales will have jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.

Businesses

If you are a business, these Terms & Conditions, their subject matter and their formation, and any non-contractual disputes or claims arising out of or in connection with them, are governed by English law to the exclusion of its conflict-of-law rules.

You and we both agree to the exclusive jurisdiction of the courts of England and Wales.