If you are placing an order for printed products, we will need you to send us your artwork file(s). There are a number of ways that you do this:
1. Uploading artwork via our website
Once you have placed an online order you can send artwork for it from the 'Your Account' area on our website. 'Your Account' can be accessed from the button on the top/right hand side of our website. When a new artwork file is uploaded, our team will receive a notification prompting us to check the file(s) for you. This is usually done within 8 working hours and you will receive a proof via email.
2. Sending artwork via email
You can send artwork files as email attachments providing the file attachments do not exceed 20MB. Simply send your file(s) to firstname.lastname@example.org and don't forget to reference your order ID number. A member of our team will check the file(s) you provide normally within 8 working hours and you will receive a proof via email.
3. Sending download links
You can email a link for us to download your artwork file(s) from. This could be a link from your own file hosting service or one of the many available file transfer services. We recommend www.wetransfer.com which is free to use for files up to 2GB in size.
Just send the link to download your file(s) and don't forget to reference your order ID number. A member of our team will download and check the file(s) you provide normally within 8 working hours and you will receive a proof via email.
4. Send files via post
We are happy to accept files on USB/Flash Drive, CD and DVD by post. If you send files on a storage device via post please don't forget to reference your order ID number.
For us to produce the printed products you order, it is vital that you provide us with artwork at the correct size and proportions and in a format that we can work with. You can find artwork set up information on the relevant product pages of our website in the form of an artwork template.
Remember, our team are always on hand to provide help and support with your order at any time so if you have any questions or concerns, feel free to contact us at email@example.com or by telephone on 01785 818111. You can also speak to us via our online chat facility during normal working hours.
If you can't provide us with ready to print artwork and need some support, we can offer a full artwork design service at a competitive rate. Simply send an email to firstname.lastname@example.org outlining your requirements in as much detail as possible and we'll come back to you as quickly as possible with an estimate.
If you have any logo files, pictures or other content that you want to include in the design of your graphics then please send the files to us along with your design brief and we will check to ensure that they are suitable for inclusion in the final design.
As part of our production process, we will keep you informed as to the status of production by providing updates from time to time via email. These may include notifications to let you know when your artwork has been received, checked or when your order has been dispatched. You may wish to add our website domain 'printdesigns.com' to your 'safe' list if you use an email spam filtering service to prevent automatic notifications from being blocked.