Should you order goods in error or be unhappy with your goods in any way then you can return them to us at your cost within 7 working days from the date of delivery so we can inspect them.
All goods should be returned sealed, unused and in their original packaging. We cannot refund for items which have been opened, used or damaged.
Goods must be returned at the customer's cost and we strongly advise sending all goods via an insured service.
Upon receipt of returned goods, Printdesigns will refund only the cost of the product itself but not the original outbound delivery cost.
For non-printed products which are bought to order there may be a re-stocking fee for returned goods of up to 20% of the value of the goods. The cost of the outgoing delivery will also not be refunded.
We cannot accept returns of items which have been bespoke printed due to the fact that they cannot be re-sold.
Should you wish to return any product for a refund, please contact our sales department via email at [email protected] with details of the products to be returned and your order ID and if possible, please include a brief explanation of the reason you wish to return the product(s).
Providing the product can be re-stocked and we have been notified within 7 days of delivery, we will provide you with a returns label that you will need to print and enclose with the item you are returning.
After the goods have been received and inspected and provided they are in new condition and supplied in the original packing, we will issue a full refund minus the cost of the original outbound delivery cost.
Please send all returns to:
Stone Enterprise Centre