We accept returns on most stocked products and non-printed items but have a 20% re-stocking charge.
Unfortunately we do not accept returns on any bespoke printed items due to the fact that they cannot be re-sold.
Should you wish to return any product, please contact our sales department with details or the products to be returned and if possible, please include a brief explanation of the reason.
Providing the product can be re-stocked and we have been notified within 7 days of delivery, we will provide you with a reference number for the products you are returning.
After the goods have been received and inspected and providing they are in new condition and supplied in original packing, we will issue a full refund minus the cost of the original outbound delivery cost and re-stocking charge.
Please send all returns to:
Stone Enterprise Centre
Please note that we will not accept returns for items that have been printed to order or that have been used, damaged or that are not returned in 'as new' condition with original packing.
We require all notifications of returns to be made within 7 days of delivery in writing to firstname.lastname@example.org