Ordering from Printdesigns is straightforward. You can place an order online through our website or contact our sales team if you would prefer us to raise the order for you.
This guide explains what happens from choosing your product through to artwork approval, production and delivery.
Most orders follow the same simple five-step process.
Most products can be ordered directly through our website. Select the product you require, choose the relevant options and quantity, and add the item to your basket.
At checkout you can confirm your invoice and delivery details, select the available delivery service and complete payment securely online.
Once the order has been placed, you will receive an order confirmation containing your Printdesigns order number. Please quote this number whenever you contact us about the job or send artwork.
If you would prefer us to raise the order for you, email your requirements to [email protected].
To help us process the order accurately, please include as much of the following information as possible:
If your order includes printing, please supply the final artwork once the order has been placed. Your order number is important because it allows our artwork team to allocate the files to the correct job.
There are several ways to get your artwork to us. Choose whichever method is most convenient for you.
Upload your artwork online and associate the files with your Printdesigns order.
Use our dedicated Artworker upload service when you need to send larger artwork files.
Smaller files can be emailed to our artwork team. Please remember to quote your order number.
Already uploaded your files elsewhere? Email us a download link so our artwork team can retrieve them.
If required, artwork can still be supplied on physical media and posted to our office.
View all artwork submission options, file requirements, templates and guidance in more detail.
View Artwork Guidelines →Once your files arrive, our artwork team checks them against the requirements of the product you have ordered.
A proof is emailed for approval so that you can check the layout, content and the artwork we are preparing to send to production.
Production can begin once the proof has been approved and any payment requirements for the order have been completed.
Please send the final artwork you wish us to print. Delays in supplying or approving artwork can move the estimated production and delivery dates.
Orders placed through the website are normally paid securely during checkout.
Where our sales team raises an order manually, our accounts department will normally send a pro forma invoice containing the details required to make payment. Card payment can also be arranged where appropriate.
Bespoke printed goods are normally released to production once the payment requirements for the order have been completed.
Credit accounts are available subject to status. For private companies, we would normally look to establish a trading pattern before setting up account terms.
Government organisations and public-sector bodies can often be accommodated sooner, subject to the appropriate order and invoicing information being supplied.
For account enquiries, please contact [email protected].
Most printed products have a standard production time of up to five working days, although individual products and services can vary. Production time and courier transit time are separate, so the delivery time is added after the goods have been manufactured and dispatched.
Express production is available on many products when stock and production capacity allow. If you have an event or fixed deadline, we recommend checking the available production and delivery options before placing the order.
Find out how to send your files, what artwork formats we accept, where to find templates and what happens during the artwork checking and proofing process.
View Artwork Guidelines →Learn about standard and express production, courier services, delivery charges, event deadlines, collections and specialist transport.
View Delivery Information →If you are unsure which product you need, have an unusual requirement or would simply prefer to discuss the order before proceeding, please contact our sales team.
Call us on 01785 818111, option 1, or email [email protected].
We will always try our best to keep you updated about the status of your order with regular notifications when the artwork has been received, checked and when your order has been dispatched.
In case of any problems, we will contact you shortly to discuss the solution.
